FAQ'S

Outsourcing your IT to a Managed Service Provider (MSP) offers proactive, ongoing IT support and maintenance for a flat monthly fee. This includes services like Remote Monitoring and Management (RMM), Helpdesk support, Antivirus (AV) solutions and much more. You benefit from in-depth knowledge across a wide range of products and the collective support of a dedicated team. Learn more >

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We provide tailored Cyber Security awareness training. Our system assesses individual needs through a GAP analysis, automatically delivering relevant online courses at scheduled intervals.

In addition to using security solutions, businesses should implement strong password policies, Multifactor Authentication, conduct regular security training for employees, keep software up to date, and perform security audits and assessments. Learn more >

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Microsoft 365 and SharePoint are valuable for your company because they provide a seamless way to manage emails and store documents securely. With Microsoft 365, your team can access emails and collaborate on documents from anywhere, using familiar tools like Outlook and Word. SharePoint enhances this by organising documents in a centralised location, making it easy to share and collaborate on files in real-time. Learn more >

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Compliance refers to adhering to laws, regulations, and industry standards relevant to your business operations. It's crucial for avoiding legal penalties, protecting sensitive data, and maintaining trust with customers.

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3PS can help you achieve CE and CE+ compliance.

CE and CE+ ensures your business meets regulations, reducing legal risks, and boosting trust in your businesses ability to manage data securely.

CE and CE+ are not mandatory, but they offer invaluable benefits to your business. By implementing these solutions, you gain a competitive edge through streamlined compliance processes, reduced legal risks, and enhanced trust with customers.

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We recommend conducting assessments at least annually, or more frequently if there are significant changes in regulations, business operations, or technology.

Yes, mobile devices need antivirus protection to safeguard against malware, phishing, and other security threats. With increasing mobile usage for sensitive activities like banking and shopping, antivirus apps help protect personal data and ensure device security.

Businesses face various cybersecurity threats, including malware, phishing attacks, ransomware, insider threats, and DDoS attacks. These threats can compromise sensitive data, disrupt operations, and damage reputation. Learn more >

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Our security solutions employ advanced technologies such as firewalls, antivirus software, intrusion detection systems, and encryption to safeguard your network, devices, and data against cyber threats. Learn more >

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In addition to using security solutions, businesses should implement strong password policies, Multifactor Authentication, conduct regular security training for employees, keep software up to date, and perform security audits and assessments. Learn more >

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In addition to using security solutions, businesses should implement strong password policies, Multifactor Authentication, conduct regular security training for employees, keep software up to date, and perform security audits and assessments.

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Yes, we offer cybersecurity monitoring services to detect and respond to threats in real time. Our team continuously monitors your network for suspicious activities and takes proactive measures to mitigate risks. Learn more >

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Contact your IT support as soon as possible and alert them to the potential breach. They should provide you with clear instructions on how to proceed. Learn more >

We provide tailored Cyber Security awareness training. Our system assesses individual needs through a GAP analysis, automatically delivering relevant online courses at scheduled intervals. Learn more >

Yes, you can usually keep your existing phone number when switching to VoIP. This process is called number porting and is offered by most VoIP service providers. Learn more >

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Yes, e-learning can be customised for your employees' needs. By conducting a gap analysis, you can identify skill gaps and tailor training content to address them. This ensures that the training is relevant, effective, and aligned with your business goals.

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SharePoint allows team members to share documents, work on them simultaneously, and keep track of changes, all in one place. This improves communication and productivity. Learn more >

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Both are options. We're a Microsoft Partner and can supply and bill your licences directly, which keeps everything on one invoice. If your licences already sit on your own tenant, we can manage them there instead - you keep the billing relationship with Microsoft and we handle the administration.

Most businesses don't know until someone checks. A licence review compares what each person actually does day to day against what they are licensed for. It commonly turns up unassigned licences still being billed, staff on plans well above what their role needs, and add-ons sitting on the wrong base plan.

No, and we would usually advise against it. Copilot is a per-user add-on that sits on top of a qualifying licence, so the cost adds up quickly. We would rather start with a handful of people who will genuinely use it, see what changes, and expand from there. It is also worth reviewing your SharePoint permissions first, because Copilot can surface anything a user already has access to.

Usually yes. People who only read reports still need a licence, unless the workspace runs on dedicated capacity. This catches businesses out when a report that started with two or three people goes company-wide. Above a certain number of viewers, capacity-based licensing works out cheaper than paying per user.

Most of the work happens before anything moves. Data is copied across in advance and kept in sync, so the final switchover is short and usually done outside working hours or over a weekend. You should expect a normal working day either side of it, not a week of disruption.

No. Data is copied rather than moved, and the original stays in place until the new environment is confirmed working. We agree a rollback position before we start, so there is always a way back if something unexpected turns up.

Broadly, files and folders go to SharePoint, while servers and business applications go to Azure. In practice it depends what the server actually does - if it only holds documents it can often be retired entirely. Some things are better left where they are, such as very large media libraries or software tied to specific hardware on your network.

Often, yes - and that is a normal outcome rather than a failure. A hybrid setup keeps what genuinely needs to stay on site and moves everything that benefits from being in the cloud. We would rather tell you something should stay than move it and have you regret it.

It depends on how much data there is and how complex your systems are. A file migration to SharePoint for a small team can be a matter of weeks including planning; moving servers into Azure takes longer because the environment has to be designed and tested first. We give you a timeline after the assessment rather than before it.

Yes. Migrating is when permissions are most worth reviewing, because lifting an old folder structure across also lifts across years of access that was never tidied up. We review who should have access to what as part of the move rather than replicating what was there.

We prioritize the safety of your data through daily cloud backups for servers and real-time backups for email, SharePoint, and OneDrive. This ensures that your valuable information is securely stored and readily accessible, minimizing any potential data risks.

Data backup ensures that your business-critical information is securely stored and can be recovered in case of accidental deletion, hardware failure, cyber attacks, or natural disasters.

It's crucial to back up all types of data essential for your business operations, including documents, databases, emails, customer records, and system configurations.

We can assess and enhance your cybersecurity posture with a penetration test and a vulnerability check to ensure your readiness against potential breaches.

The frequency of data backups depends on factors like data volatility and business requirements. We recommend regular backups, with some businesses opting for daily or even real-time backups for mission-critical data.

Your data is securely stored in an offsite data centre equipped with robust security measures and redundancy protocols to ensure its safety and availability.

Our data backup solutions are designed for swift data recovery. The time to recover depends on factors like the volume of data and the chosen recovery method.

Your data is highly secure during the backup process. We utilize industry-standard encryption methods and secure data transfer protocols to ensure the confidentiality and integrity of your information.

Our pricing model is pay-as-you-go and based on consumption. You only pay for the licenses you use each month, allowing you to adjust your consumption as needed.

Our pricing model is pay-as-you-go and based on consumption. You only pay for the products & services that you use each month, allowing you to adjust your consumption as needed.

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We review pricing annually and may adjust in line with any vendor increases.

Absolutely, we're always open to discussing your specific needs and customizing our service to build a lasting relationship. Let's talk!

Yes, our services are fully customizable, like an à la carte menu. You choose only the products you need, tailoring the solution to fit your requirements.

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We happily collaborate with your internal IT team to complement their existing skills.

We collect payment by direct debit each month, adjusting based on your consumption. This makes the process hassle-free for you, ensuring seamless and convenient billing each month.

You only need to give 30 days notice to cancel most services; there's no tie-in period. For products like Microsoft 365 with annual commitment licenses, cancellation is possible at the end of the commitment.

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Certainly! We're happy to discuss discounts for larger companies with a substantial number of users or licenses. Let's talk about your specific needs.