3PS User Support Plans

At 3PS, we understand that every business has unique IT support needs. That’s why we offer a range of user support plans, ensuring you get the right level of service no matter the size of your business. Whether you're a small business or a larger organisation, our plans provide the support and security necessary to keep your operations running smoothly.

Business Plan

Our Business Plan is ideal for small to medium-sized businesses seeking comprehensive IT support and security. Here’s what you’ll get:

• Remote Monitoring and Management (RMM): Continuous system monitoring to detect and address issues before they disrupt your operations.
• Helpdesk: Expert assistance available whenever you encounter IT problems.
• Remote Access and Support: Quick and efficient remote troubleshooting from our team.
• Guaranteed Response Time: Prompt responses to minimise downtime and keep your business moving.
• Patch Management: Ensure your software stays up-to-date with the latest security patches and updates.
• Antivirus and Endpoint Detection and Response (AV EDR): Advanced solutions to protect your devices from malware and other threats.
• Support for 1 Endpoint: Dedicated support for one device, keeping it secure and operational.
• Office 365 and SharePoint Management: Performance optimisation and security for your Office 365 and SharePoint environments.
• LAN/Wi-Fi Support: Ensure smooth functioning of your local network and Wi-Fi with our support.
• Vulnerability Management: Identify and resolve security vulnerabilities to protect against potential threats.

Business Plus Plan

For businesses seeking enhanced IT security and data protection, the Business Plus Plan includes everything in the Business Plan, plus additional features:

• Cyber Security Training: Regular training sessions to equip your team with the skills to recognise and respond to cyber threats.
• Office 365 and SharePoint Backup: Regular backups of your Office 365 and SharePoint environments to safeguard your critical data and ensure quick recovery from data loss incidents.

Bespoke Plan

For larger organisations with unique needs, our Bespoke Plan offers tailored solutions to fit the specific requirements of your business. We work with you to customise the plan, ensuring it covers exactly what you need to keep your IT infrastructure secure and efficient.

Conclusion

Whether you're a small business needing basic IT support or a larger organisation with complex requirements, 3PS has a user support plan that’s right for you. Our Business, Business Plus, and Bespoke plans offer a range of services designed to keep your systems running smoothly and securely. Contact us today to learn more about our support plans and how we can help your business thrive.