3PS User Support Plans

At 3PS, we understand that every business has unique IT support needs. That’s why we offer different user support plans designed to provide the right level of service for businesses of all sizes. Whether you're a small business or a larger organisation, our plans ensure you have the support and security you need to keep your operations running smoothly.  

Business Plan  

Our Business Plan is perfect for small to medium-sized businesses looking for comprehensive IT support and security. Here’s what you get:

• Remote Monitoring and Management (RMM): We continuously monitor your systems to detect and address issues before they become problems.
• Helpdesk: Access our helpdesk for expert assistance with any IT issues you encounter.
• Remote Access and Support: Our team can remotely access your systems to provide quick and efficient support.
• Guaranteed Response Time: We guarantee prompt responses to your IT issues, minimising downtime.
• Patch Management: We keep your software up-to-date with the latest patches to ensure security and performance.
• Antivirus and Endpoint Detection and Response (AV EDR): Protect your devices with advanced antivirus and EDR solutions.
• Support for 1 Endpoint: We provide dedicated support for one endpoint device, ensuring it stays secure and operational.
• Office 365 and SharePoint Management: We manage your Office 365 and SharePoint environments, optimising their performance and security.
• LAN/Wifi Support: Ensure your local area network and Wifi are functioning smoothly with our support.
• Vulnerability Management: Identify and address security vulnerabilities in your systems to protect against threats.

Business Plus Plan

Our Business Plus Plan builds on the Business Plan, offering additional features to enhance your IT security and data protection:

• All Features of the Business Plan: Includes everything offered in the Business Plan for comprehensive support.
• Cyber Security Training: Equip your team with the knowledge to recognise and respond to cyber threats through regular training sessions.
• Office 365 and SharePoint Backup: Protect your critical data with regular backups of your Office 365 and SharePoint environments, ensuring you can recover quickly from data loss incidents.  

Bespoke Plan

For larger companies with specific needs, our Bespoke Plan offers a tailored solution. This plan is customisable to fit the unique requirements of your organisation.

Conclusion

Whether you're a small business needing basic IT support or a larger organisation with complex requirements, 3PS has a user support plan that’s right for you. Our Business, Business Plus, and Bespoke plans offer a range of services designed to keep your systems running smoothly and securely. Contact us today to learn more about our support plans and how we can help your business thrive.