Comprehensive User Support

At 3PS, our Comprehensive User Support packages are designed to keep your business operating smoothly and securely. We offer a broad range of essential IT solutions, focused on protecting your business from cyber threats while ensuring your team has the support they need to stay productive. Here’s what’s included in our package:

Helpdesk

Our friendly and knowledgeable team provides swift resolutions to everyday IT issues, minimizing disruptions to your workflow.

Remote Monitoring and Management (RMM)

We continuously monitor and maintain your IT infrastructure, addressing potential issues proactively to keep your systems running optimally.

Patch Management

Regular software and system updates are essential for protecting your business from vulnerabilities and improving overall performance.

SharePoint Management

We provide expert management and support for SharePoint, facilitating seamless collaboration and document management within your organization.

Remote Access and Support

Our secure remote access solutions enable your team to work efficiently from any location, with technical support available whenever needed.

Incident Management

We ensure the quick resolution of IT incidents, minimizing downtime and keeping your business operations uninterrupted.

Business Continuity Planning (Basic)

Our basic business continuity strategies ensure that critical operations continue during unexpected disruptions, safeguarding your data and systems.

Procurement Assistance

Our team provides expert advice to help you select and purchase the best technology solutions, ensuring you get the most value from your investments.

Simulated Phishing

We conduct simulated phishing attacks to educate your employees on recognizing and avoiding cyber threats, enhancing your security awareness.

Managed Antivirus

We continuously manage and monitor your antivirus software, protecting your systems from malicious threats and ensuring optimal performance.

Microsoft 365 Support

From setup to troubleshooting, we provide comprehensive support for Microsoft 365, ensuring your productivity tools run smoothly.

Cybersecurity Awareness Training*

Our in-depth training programs educate your staff on the latest cybersecurity threats and best practices for staying secure online.

Security Incident Management

Our proactive approach to security incident management helps minimize the impact of breaches, ensuring swift recovery and protection of sensitive data.

Documentation Management

We efficiently manage your business documents, keeping them organized, secure, and easily accessible when needed.

Guaranteed Response Time

Our packages include guaranteed response times, so you’ll never be left waiting when you need help the most.

Network Management

We comprehensively manage your network infrastructure, ensuring reliable connectivity and optimized performance across your business.

IT Budget Planning*

We assist with strategic IT budget planning, helping you allocate resources effectively to maximize your investment and support business growth.

Executive Reporting

Receive clear, detailed reports on your IT systems and performance, providing insights to support informed decision-making at the executive level.

Managed Antimalware

We actively manage antimalware solutions to detect and prevent harmful software from compromising your systems.

Vulnerability Scanning

Regular scans of your systems identify and address security weaknesses, ensuring your business remains protected against potential threats.

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Note: Items marked with an asterisk (*) are included in our Business Plan Plus package, offering enhanced services for businesses seeking comprehensive IT solutions.

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For more information on our services and to find the best package for your business, contact us and let us take care of your IT needs so you can focus on what you do best!